Privacy Policy

1. Information we collect

We collect the following categories of information:

• Information you provide, such as your name, business, email, phone number, role and the details you submit when you apply, book services or contact us.
• Operational data, such as shipment, product, booking, documentation and tracking information you or your counterparties provide to coordinate services.
• Automatically collected data, such as device, browser, IP address and usage information collected through cookies and similar technologies.
• Information from third parties, such as carriers, warehouses, inspectors and payment or identity providers involved in delivering the Services.

2. How we use information

• To provide, operate and improve the Services;
• To review applications and manage network membership;
• To arrange freight, storage, quality control, insurance, customs and tracking;
• To communicate with you about your account, bookings and support;
• To detect, prevent and address fraud, security and integrity issues;
• To comply with legal, tax and regulatory obligations.

3. How we share information

We share information with the third-party providers needed to deliver the Services (for example carriers, warehouses, inspectors, insurers and customs brokers), with service providers that support our operations (such as hosting, analytics and payments), and where required by law or to protect our rights, the network and its members. We do not sell your personal information.

4. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. International transfers

FreshFleet operates worldwide. Your information may be processed and stored in countries other than the one in which you are located, including where our providers operate. Where required, we put appropriate safeguards in place for such transfers.

6. Data retention

We retain information for as long as needed to provide the Services, meet our legal, tax and regulatory obligations, resolve disputes and enforce our agreements, after which we delete or anonymize it.

7. Security

We use administrative, technical and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below. You may also opt out of non-essential communications at any time.

9. Children’s privacy

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by email, and the “last updated” date above will reflect the latest revision.